About Me

I'm a results-driven Cloud Support Engineer with over 8 years of experience optimizing cloud infrastructure and supporting key business objectives through a blend of technical expertise and strategic project management.

I specialize in diagnosing and resolving complex system issues, implementing industry best practices, and enhancing operational efficiency. Known for my leadership and collaborative approach, I thrive in fast-paced, client-focused environments—working seamlessly across teams to troubleshoot, optimize, and secure cloud-based applications.

💪 Key Strengths:

  • Cloud Technologies
  • Troubleshooting
  • Project Management
  • Leadership
  • Client Relations
  • Communication
  • Documentation
  • Performance Monitoring
  • Compliance

🏆 Career Highlights:

  • B.S. in Information Technology – University of Central Florida
  • A.A. in Liberal Arts – State College of Florida
  • Successfully managed 500+ client interactions monthly
  • Spearheaded Kubernetes cluster optimization through cross-functional collaboration
  • Consistently earned high satisfaction ratings by resolving critical system issues

Let's connect! Reach me at eric@nandocodes.dev

Experience

  • Microsoft – AKS Escalation Engineer (2022–Present)
    Zero-downtime upgrades, RBAC, autoscaling, and cluster migration across Azure Kubernetes Service.
  • Google – Technical Solutions Engineer (2021–2022)
    Automated GKE operations, improved monitoring pipelines, and enhanced cloud-native toolchains.
  • Facebook – Enterprise Support Tech (2020–2021)
    Resolved high-volume support cases for internal IT, managed O365 and global networking issues.
  • Google – Site Reliability Engineer (2018–2020)
    Optimized infrastructure performance, implemented redundancy and deployment automation.

Skills

  • Azure AKS
  • Kubernetes
  • GKE
  • Python
  • VMware
  • SQL / Oracle
  • Compliance
  • Monitoring
  • Linux
  • Network Design

🎓 Certifications

I'm actively pursuing certifications to deepen my skills in Linux system administration, Kubernetes, and cloud-native technologies.

✅ Completed

📚 In Progress

  • Linux Foundation Certified System Administrator (LFCS) – 📖 Studying via KodeKloud

🔜 Upcoming

  • Certified Kubernetes Administrator (CKA) – 📖 Studying via KodeKloud

Projects

Coming soon: AKS case studies, infra rebuilds, automated deployments.

📚 Latest Post

From Code to Cloud...

I built and deployed my personal dev site using Azure Static Web Apps and learned a ton about domain setup, SSL certs, GitHub CI/CD, and DNS.

📖 Read on Medium

Contact

Email: eric@nandocodes.dev

LinkedIn: linkedin.com/in/heyfern

GitHub: github.com/HeyNaNd0

📩 Request My Resume